You can request your chiropractor's treatment records from the insurance company handling your auto claim, but you must follow the insurer's documented process and provide a signed authorization. The request usually requires a written statement of the needed information, the claim number, and proof of identity.
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Why the Insurance Company Needs Your Records
The insurer reviews chiropractic notes to verify the injury, assess the extent of treatment, and determine liability and payout. Accurate records help prevent claim delays and disputes.
Steps to Submit a Request
1. Locate the claim number on any correspondence from the insurer.2. Complete the provider‑information form the insurer supplies, or write a brief letter stating you need the chiropractor's narrative, dates of service, and billing codes.3. Sign a HIPAA‑compliant release authorizing the chiropractor to share the records with the insurer.4. Attach a copy of your driver's license or other ID to confirm you are the policyholder or claimant.5. Send the package via certified mail or the insurer's secure portal.
What to Expect from the Chiropractor
The chiropractor will typically provide a summary of the injury, treatment plan, progress notes, and any imaging results. Some offices charge a copying fee, but many waive it for insurance‑related requests.
Common Pitfalls
• Failing to include the claim number can cause the insurer to misfile the request.• Sending an unsigned release may violate privacy laws and stall the process.• Not following the insurer's preferred delivery method can result in lost documents.
When to Follow Up
If you haven't heard back within 10‑14 business days, contact the insurer's claims department, reference your original request, and ask for a status update.