Locate the Correct Mailing Address
MetLife requires each premium payment to be directed to a specific address that matches the policy number and the type of coverage. The general payment address for most U.S. life insurance policies is:
More from this site
Keep reading the latest coverage
MetLife Insurance CompanyPO Box 1125San Francisco, CA 94104
However, some policies—especially those issued in the Midwest or with certain riders—may use a different regional office. Always confirm the address on your policy statement or by calling the customer service number on the back of your policy document.
Include Your Policy Information
When mailing a check or money order, list your policy number in the memo line or on the check's "Pay to the Order Of" field. If you are sending a credit card authorization form, fill in the policy number exactly as it appears on your documents.
Missing or incorrect policy details can delay payment processing and risk a lapse in coverage. Keep a copy of the mailing receipt for your records.
Alternative Payment Options
MetLife offers several electronic payment methods that can simplify the process:
- Direct debit from a bank account—set up through the online portal.
- Credit or debit card payments—processes monthly or annually.
- Automatic payment via the MetLife mobile app—alerts you before each deduction.
Using electronic methods reduces the chance of lost mail and provides electronic confirmation of each transaction.
Verify Payment Status
After sending a payment, check your account status within 7 to 10 business days. Log in to your online account or call the dedicated payment hotline. If a payment hasn't posted, contact the billing department immediately to avoid a lapse.
What to Do If You're Uncertain
When in doubt, use the following steps:
- Locate the latest statement—mailing address is printed there.
- Call the MetLife customer service number (listed on your statement).
- Ask the agent to confirm the address and any special instructions for your policy type.