Step‑by‑Step Guide to Digital Life Verification for ICICI Prudential Life Insurance

Why Digital Life Verification Matters

ICICI Prudential requires a digital life verification to confirm the policyholder's identity and health status before issuing or activating a life insurance cover. The process replaces the traditional physical paperwork, speeds up approval, and reduces the chance of errors.

Prerequisites Before Starting

Gather these items to avoid interruptions:

• Government‑issued ID (Aadhaar, PAN, or passport)
• Recent photograph (passport‑size, clear background)
• Medical documents, if requested (e.g., recent health check‑up report)
• Access to a smartphone or computer with a stable internet connection

Make sure the ID details match the information you provided in the insurance application.

Accessing the Verification Portal

Log in to the ICICI Prudential customer portal or the MyICICI app. After authentication, navigate to the "Life Verification" section under "Policy Services." If you cannot locate it, use the portal's search bar and type "digital verification."

Step‑by‑Step Upload Process

1. Initiate the Request

Click "Start Verification." The system will display a checklist of required uploads based on your policy type.

2. Capture or Upload Documents

Choose "Upload" for each item. For IDs, you can either take a live photo using the app's camera feature or upload a scanned copy. Ensure the image is sharp, well‑lit, and all corners are visible.

3. Biometric Confirmation (if applicable)

Some policies trigger an optional OTP‑based biometric step. Follow the on‑screen prompts to record a short video selfie or provide a fingerprint scan if your device supports it.

4. Review and Submit

Before submitting, the portal shows a preview of each document. Verify that names, numbers, and dates are legible. Click "Submit" to send the data to the verification team.

What Happens After Submission

The verification team typically reviews the uploads within 24‑48 hours. You'll receive an email or in‑app notification indicating approval, request for additional information, or rejection. If further documents are needed, the notification will contain a direct link to the same upload page.

Common Issues and Troubleshooting

If the system rejects an upload, consider these fixes:

• File size exceeds the limit (usually 5 MB); compress or resize the image.
• File format not supported; use JPEG or PNG.
• Blurred or dark images; retake in good lighting.
• Mismatched details; double‑check that the name and DOB match your policy application.

For persistent problems, contact ICICI Prudential's support via the "Help" chat in the portal or call the dedicated verification helpline.

Security and Privacy Considerations

All uploads are encrypted in transit and stored on secured servers compliant with Indian data‑protection regulations. The insurer retains documents only for the duration needed to verify the policy, after which they are archived or deleted according to internal policies.