Direct phone lines for quick assistance
SBI Life Insurance Bahrain operates a dedicated helpline for policyholders and prospective customers. Call +973 1722 4444 between 08:00 am and 08:00 pm local time, Monday to Friday. For claims inquiries, dial the same number and select option 3 to reach the Claims Desk. If you need sales support or policy information, choose option 1 after the greeting.
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Email channels for documented queries
Electronic correspondence is handled through two addresses. Use info@sbilife.bh for general questions, policy quotations, and product details. Direct claims documentation to claims@sbilife.bh, attaching policy numbers and any supporting files. Emails are responded to within 24 hours on business days.
Physical office locations
Customers who prefer face‑to‑face service can visit any of the three SBI Life branches in Bahrain. Each branch offers a reception desk, private consultation rooms, and a claims processing counter.
- Manama Head Office – Al Fateh Tower, Bahrain Financial Harbour, Manama. Phone: +973 1722 4444.
- Riffa Branch – Al Mansoura Mall, Ground Floor, Riffa. Phone: +973 1733 5555.
- Muharraq Branch – Al Mina Road, Al Mina Center, Muharraq. Phone: +973 1744 6666.
Online self‑service portal
The SBI Life Bahrain website hosts a secure client portal at www.sbilife.bh/portal. After registering, you can:
- View policy statements and premium due dates.
- Submit and track claims in real time.
- Update contact details or beneficiaries.
- Chat live with a support representative during office hours.
What to have ready when you call
To minimise hold time, keep the following information at hand:
| Item | Why it matters |
|---|---|
| Policy number | Identifies your contract instantly. |
| National ID or passport number | Verifies identity for security. |
| Date of birth | Helps locate records if policy number is unavailable. |
| Nature of request | Allows the operator to route you to the correct department. |
After‑hours and emergency contact
For urgent claims—such as accidental death or severe injury—SBI Life provides an emergency hotline: +973 1722 9999, 24 hours a day, 7 days a week. This line connects directly to the Claims Emergency Team, who can initiate the claim process and guide you on required documentation.