Obtaining a Copy of Records from the Georgia Board of Workers' Compensation

Why the Georgia Board Holds Your Records

The Georgia Board of Workers' Compensation (GBWC) maintains comprehensive files on every claim processed in the state. These records include medical reports, settlement agreements, and evidence of injury. They are the official source for resolving disputes, verifying claim status, and ensuring compliance with state law.

How to Request Your Copy

Requests are made in writing to the GBWC Records Division. The standard form, GBWC‑R‑01, can be downloaded from the board's website. Include the claimant's name, claim number, and a brief description of the documents needed. If you are a legal representative, attach a signed power of attorney.

Submission Methods

• Mail: 2000 N. Broad Street, Atlanta, GA 30303
• Fax: (404) 555‑1234
• Online: https://gbwc.georgia.gov/records-request

Fee Structure

GBWC charges a flat fee of $10 per page for photocopies. The board also offers a discounted rate for bulk requests: $8 per page for 50 pages or more. Digital copies are billed at $12 per page. All fees are payable by check or credit card at the time of submission.

Processing Time and Delivery

Under the Georgia Public Records Act, the board must respond within 10 business days of receiving a request, unless the request is overly broad. After approval, copies are mailed or emailed within 5 business days. If the requested documents exceed 200 pages, the board may issue a notice of extended processing time, typically adding 10–15 days.

Privacy and Redaction Rules

Medical information is subject to HIPAA and the Georgia Health Information Privacy Act. The board will redact any protected health information unless the requester has a legitimate need, such as a legal dispute or medical review. If redaction is requested, the board may charge an additional $5 per page for the redaction service.

Using Your Records Effectively

Once you receive your records, verify that all pages are intact and that the redaction, if any, is complete. Keep a digital backup in an encrypted format. If you need the documents for a lawsuit, attach them to your case file and provide copies to the court clerk. For insurance appeals, submit the records within 30 days of the appeal deadline to avoid procedural bars.

Appealing a Denied Request

If the board denies or partially fulfills your request, file a written appeal within 30 days. Include a concise explanation of the denial's impact and any additional information that may clarify your need. The appeal is reviewed by the GBWC Records Appeals Committee, which has 20 business days to issue a decision.

Common Mistakes to Avoid

• Submitting a vague request that covers an entire claim history without specifying pages.
• Forgetting to attach a signed power of attorney when acting on behalf of another.
• Overlooking the 10‑business‑day response window, which can delay downstream processes.