Accessing the Official Site
The New York State Workers' Compensation Board (WCB) operates the primary web portal at www.wcb.ny.gov. This domain hosts all public information, claim forms, and electronic filing tools. Bookmark the site and verify the URL ends with ".ny.gov" to avoid phishing sites.
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Submitting a Claim Online
Employers and employees can file claims through the WCB's electronic portal, WCB Portal. The process requires:
- Creating a user account with a unique ID and secure password.
- Completing the electronic Claim Form (CF-01) and attaching supporting documents such as medical reports or incident photos.
- Submitting the claim within 30 days of the injury date, or 90 days for non‑fatal injuries.
After submission, the portal issues a claim number that can be used to track status.
Checking Claim Status
Claimants log into the portal and view the "My Claims" dashboard. Status updates appear in real time and include:
- Initial Review – claim received and assigned.
- Under Investigation – medical evidence reviewed.
- Decision – approval, denial, or request for additional information.
Employees may also request a status update via email or phone, but the portal offers the most up‑to‑date information.
Key Forms and Resources
The WCB site hosts a comprehensive forms library. Notable documents include:
| Form | Purpose |
|---|---|
| CF‑01 | Initial claim submission |
| CF‑02 | Employer's report of injury |
| CF‑03 | Employee's medical report |
| CF‑04 | Medical provider's evaluation |
Guides on wage determination, benefits eligibility, and appeal procedures are also downloadable in PDF format.
Employer Responsibilities and Compliance
Employers must register with the WCB within 30 days of hiring a new worker. The portal provides a registration wizard that captures company details, payroll information, and industry classification. Failure to register can result in penalties and delayed claim processing.
Contact Information and Support
For assistance, the WCB offers multiple contact channels:
- Phone: 1‑800‑342‑3449 (toll‑free)
- Email: info@wcb.ny.gov
- Live Chat: available on the portal during business hours.
Local WCB offices provide in‑person support and can be located via the site's office locator tool.
Security and Data Privacy
The portal uses HTTPS encryption and requires multi‑factor authentication for sensitive actions. Users should keep login credentials confidential and report any suspicious activity to the WCB's IT help desk.