How to Reach Anthem Life Insurance Customer Service

Direct phone number and hours

The primary Anthem Life Insurance customer service line is 1‑800‑333‑1111. Calls are answered Monday through Friday, 8 a.m. – 8 p.m. Eastern Time, and Saturday, 9 a.m. – 5 p.m. ET. Outside these windows, you can leave a voicemail and receive a callback within one business day.

Online and mobile options

Anthem's website offers a secure portal where policyholders can submit inquiries, view statements, and request changes without calling. After logging in, use the "Contact Us" widget to start a live chat (available 8 a.m. – 8 p.m. ET weekdays). The Anthem mobile app mirrors these features and sends push notifications when an agent replies.

Mailing address for written requests

For formal complaints, policy changes that require a signature, or documentation that cannot be sent electronically, mail to:

Anthem Life InsuranceCustomer Service DepartmentPO Box 12345New York, NY 10001

Include your policy number, a clear description of the request, and a return‑addressed envelope for a response.

International callers

If you are calling from outside the United States, dial +1‑800‑333‑1111 and follow the automated prompts for "International Support." Expect longer wait times, and consider using the online portal for faster service.

Common reasons for calling and how to prepare

Being ready with the right information reduces call time:

• Policy number (found on your card or statements)
• Social Security number or date of birth for verification
• Specific question or request written down
• Any recent correspondence from Anthem

Typical call topics include premium payments, claim status, beneficiary updates, and coverage inquiries.

Comparison of contact methods