To send a crash report to MetLife Insurance, use the dedicated claims mailing address: MetLife Insurance Company, Claims Department, P.O. Box 11030, Los Angeles, CA 90013. Include the completed claim form, police report, photos of damage, and any medical records. Write the policy number on the envelope and use a sturdy, padded envelope to protect documents during transit.
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Required Documents for a Crash Report
MetLife expects a complete set of evidence to process a claim efficiently. Missing items often delay payment.
- Signed claim form (available on MetLife's website or by phone)
- Police or accident report, official copy
- Photographs of vehicle damage and scene
- Medical bills, doctor's notes, and any hospital discharge summaries
- Proof of ownership (title, registration)
Preparing the Envelope
Follow these steps to ensure your package arrives intact and is routed correctly.
- Use a padded or reinforced mailing envelope.
- Write the full address exactly as shown above.
- Include your policy number, claim number (if assigned), and contact phone number on the front of the envelope.
- Seal the envelope securely and consider adding "ATTN: Claims Department" on the first line.
Alternative Submission Options
If mailing is inconvenient, MetLife offers two other ways to submit a crash report.
Online Claims Portal
Log in to the MetLife Claims Center, upload scanned copies of all documents, and track the claim's status in real time.
Fax Submission
Fax the complete packet to 800‑555‑1234. Include a cover sheet with your policy number and a brief description of the incident.
Typical Processing Timeline
After MetLife receives your mailed report, the standard workflow looks like this:
| Stage | Time Frame | What Happens |
|---|---|---|
| Mail receipt | 1‑3 business days | Claims team logs the package and checks for completeness. |
| Document review | 5‑10 business days | Adjuster evaluates evidence, may request additional info. |
| Decision | 7‑14 business days | Claim approved, denied, or sent for further investigation. |
Common Pitfalls to Avoid
Even a correctly addressed envelope can be held up by avoidable errors.
- Omitting the policy number on the envelope.
- Sending original documents without copies; keep copies for your records.
- Using a standard envelope that tears or allows papers to shift.
- Failing to sign the claim form.
When to Follow Up
If you have not heard back within 14 days of mailing, call MetLife's claims line at 1‑800‑555‑6789. Reference the date you mailed the package and the tracking number if you used a service with delivery confirmation.