Direct Online Resources
Visit the official UAW MetLife portal at uaw.org/metlife. After logging in with your member credentials, the "Contact Us" section lists the dedicated life‑insurance phone line, typically a toll‑free number for policy inquiries.
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Member Benefits Portal
The UAW Benefits portal (benefits.uaw.org) aggregates all insurance contacts. Once signed in, select "Life Insurance" under the policy overview; the phone number appears beside the "Customer Service" label.
Printed Materials and Policy Documents
Every MetLife life‑insurance policy mailed to UAW members includes a contact sheet. Look for the "Customer Service" line on the first page or the back of the declaration page; the number is usually a 1‑800‑xxx‑xxxx format.
General Customer Service Options
If you cannot access the member portal, call the general MetLife UAW support line at 1‑800‑742‑2363. Ask the representative to transfer you to the life‑insurance department; they will provide the specific extension.
Alternative Contact Methods
MetLife also offers a secure messaging feature within the portal and a live‑chat option during business hours. These channels can be used to request the phone number without waiting on hold.
Key Points to Verify
- Confirm you are on the UAW‑specific MetLife site, not the generic MetLife page.
- Use your member ID to log in; the contact information is personalized for UAW members.
- Check recent policy statements for any updates to the phone number.