How to Contact Voya and ING for Life Insurance Support

Direct Phone Numbers for Immediate Assistance

Both Voya and ING operate dedicated life‑insurance hotlines that connect callers to agents who can answer policy questions, process changes, or start a claim. Voya's toll‑free line is 1‑800‑221‑2364, available Monday‑Friday 8 a.m.‑8 p.m. ET. ING's life‑insurance support can be reached at 1‑800‑446‑7849, with hours of 8 a.m.‑6 p.m. ET, Monday through Friday. When you call, have your policy number, Social Security number, and a brief description of your request ready to reduce hold time.

Email and Online Messaging Options

For non‑urgent matters, Voya offers a secure messaging portal within its MyVoya account dashboard. After logging in, select "Contact Us" and choose the life‑insurance category to compose your inquiry. ING provides a similar feature through the MyING portal; click "Help & Support" and use the encrypted form to submit details. Both platforms confirm receipt via email and typically respond within one business day.

Mobile Apps and Self‑Service Tools

The Voya Mobile app lets policyholders view coverage summaries, request a beneficiary change, or schedule a call with an agent. The "Contact" tab routes you directly to a live chat during business hours. ING's mobile app includes a "Policy Center" where you can update personal information, request a policy illustration, or start a claim. In‑app chat is available Monday‑Friday, 9 a.m.‑5 p.m. ET, and logs a transcript for future reference.

Mailing Addresses for Formal Requests

Written requests, such as policy cancellations or legal documents, should be mailed to the appropriate department:

• Voya Life InsuranceAttn: Customer ServicePO Box 3700St. Petersburg, FL 33701
• ING Life InsuranceAttn: Policy ServicesP.O. Box 660000Louisville, KY 40266‑6600

Include your policy number and a signed statement of request; processing may take 10‑15 business days.

What to Expect When You Call

Agents will verify your identity using personal identifiers and may ask for the reason for contact. For claims, be prepared to provide a death certificate, medical records, or proof of loss. For policy changes, you'll often receive a confirmation email and a mailed amendment form to sign. Both companies aim to resolve most issues within a single call, though complex underwriting questions might require a follow‑up.

Comparing Contact Methods