How to Contact Aviva Life Insurance in the UK

Direct phone contact

Call Aviva Life Insurance UK on 0800 800 5000 for policy enquiries, claims assistance, or to update details. The line operates Monday‑Friday 8 am‑8 pm and Saturday 9 am‑4 pm; calls are free from UK landlines and mobiles.

Email and online messaging

Use Aviva's secure online messaging portal by logging into your MyAviva account. After signing in, select "Contact us" and choose the relevant topic; a representative will reply within 24 hours. For general queries you can also email life.insurance@aviva.com, though response times may vary.

Web contact form

Visit the dedicated Aviva Life Insurance contact page at aviva.co.uk/life-insurance/contact/. Fill in the brief form—name, policy number, enquiry type, and message—and submit. The site routes the request to the appropriate department, and you'll receive an acknowledgement email with a reference number.

Postal address

Send written correspondence to:

Aviva Life InsuranceCustomer Services DepartmentAviva HouseSt. John's RoadLondon SW1V 4AEUnited Kingdom

Include your policy number and a clear description of your request; processing may take up to 10 working days.

Social media channels

Aviva maintains active profiles on Twitter and Facebook for general information. Direct messages to @AvivaUK on Twitter or via the Facebook "Send Message" button are routed to the customer service team, but they may redirect you to the official phone or online portal for security reasons.

Specialist support options

For complex claims, legal advice, or assistance with policy transfers, ask the call centre operator to arrange a callback from a senior adviser. You can also request a dedicated case manager through the online portal under "Help with a claim".

Operating hours and best times to call

Peak call volumes occur between 10 am‑12 pm on weekdays. For faster service, call early in the morning or later in the afternoon, and avoid calling on Monday mornings after the weekend.

Comparison of contact methods