How to Check Your ICICI Prudential Life Insurance Policy Status Using Your Policy Number

Online portal lookup

Visit the official ICICI Prudential Life Insurance website and locate the "Policy Status" or "Track My Policy" feature. You will be asked to enter your policy number, date of birth, and sometimes a registered mobile number or email. After submitting, the portal displays whether the policy is active, lapsed, or pending surrender, along with basic details such as sum assured and last premium paid.

Mobile app verification

If you have the ICICI Prudential Life app, log in with your credentials, navigate to the "My Policies" section, and select the policy number in question. The app mirrors the website's status information and may also show pending actions, like upcoming premium reminders.

Phone inquiry

Call the customer care number listed on the insurer's contact page. After verification of identity—usually by providing the policy number, date of birth, and a security question—the representative can confirm the policy's current standing and advise on any required steps to reactivate a lapsed cover.

Visiting a branch

For those who prefer face‑to‑face assistance, visit the nearest ICICI Prudential branch with your policy document and a valid photo ID. The branch officer will retrieve the status from the internal system and can print a status certificate if needed.

Key documents to keep handy

• Original policy number (as printed on the policy document)
• Date of birth of the policyholder
• Registered mobile number or email address
• Photo identification for in‑person visits

Typical status outcomes