How to Check the Status of Your New York Workers' Compensation Claim

Online portals for claim status

The New York State Workers' Compensation Board (WCAB) offers a public portal called e-Claims. After registering, you can enter your claim number to view payment history, pending documents, and scheduled hearings. The site updates in real time, so you'll see any recent adjustments or requests for additional information.

Phone and in‑person inquiries

If you prefer a direct conversation, call the WCAB Claims Assistance Center at 1‑800‑942‑2870. Have your claim number, employer's name, and the date of injury ready; the representative can confirm whether a payment has been processed, if an employer's report is still pending, or whether a medical provider's invoice is under review.

What information you'll need

Regardless of the method, the following details speed up the check:

• Claim number (found on your initial notice of claim)
• Employer's Federal Employer Identification Number (FEIN)
• Date of injury and type of injury
• Current treating physician's name

Understanding common status indicators

When you look up a claim, you'll encounter several standard codes:

• Pending: The board is waiting for documentation, such as medical reports or employer statements.
• Approved: The claim has been accepted and payment will be issued according to the schedule.
• Denied: The board has found the injury not work‑related; you can appeal within 30 days.
• Closed: All benefits have been paid and the case is final.

Checking payment dates and amounts

The e‑Claims portal displays a payment ledger with dates, amounts, and the type of benefit (temporary total disability, medical, etc.). If a payment appears delayed, compare the listed "expected payment date" with the statutory 7‑day window after the employer's report is filed. Discrepancies often arise from missing medical documentation.

When to contact your employer or insurer

If the status shows "Pending" for an extended period (more than 30 days), reach out to your employer's workers' compensation carrier. Request a copy of the employer's report and ask whether additional medical records are needed. Keep a written log of all communications; the WCAB may request proof of follow‑up during an audit.

Appeals and further action

Should the status be "Denied" or you notice an error in the benefit amount, you can file a formal appeal with the Office of Administrative Hearings (OAH). The deadline is typically 30 days from the notice of denial. The appeal process begins with a written request, followed by a hearing where you can present medical evidence and witness testimony.

Summary table of status check methods