Direct Methods to Add a Beneficiary
Log into your Aviva online account, navigate to the policy dashboard, and select "Manage Beneficiaries." Follow the prompts to enter the new beneficiary's name, relationship, and percentage share, then confirm the changes. Alternatively, call Aviva's customer service line (available 24/7) and provide the same details to a representative who will update the record for you.
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Paper Form Option
If you prefer a physical record, request a "Beneficiary Change Form" from Aviva by phone or through the website's document centre. Complete the form with the required information, sign it, and return it by mail or fax to the address listed on the form.
Key Details to Verify
- Exact legal name and date of birth of the beneficiary
- Relationship to the policyholder
- Desired percentage of the death benefit
- Any contingent beneficiaries, if the primary cannot receive the benefit
Common Pitfalls to Avoid
Do not assume an existing beneficiary is automatically updated when you add a new one; you must specify the new allocation percentages. Also, ensure the beneficiary's contact information is current to avoid delays in claim processing.
Summary of Options
| Method | Timeframe | Cost |
|---|---|---|
| Online portal | Immediate after confirmation | Free |
| Phone call | Same‑day processing | Free |
| Paper form | 3‑5 business days after receipt | Free (mail postage optional) |