How to Access a File on the New York State Workers' Compensation Board

Online portal: the fastest way to view a file

The New York State Workers' Compensation Board (WCAB) hosts an electronic portal called e-Claims. After creating a secure account, you can search by claim number, employer name, or injured worker's name to view the file's status, uploaded documents, and any pending actions.

Creating and logging into an e-Claims account

1. Go to the WCAB website and click "e‑Claims Login."2. Choose "New User Registration" and provide a valid email, a strong password, and a contact phone number.3. Verify your email, then answer the security questions that will protect your access.4. Log in and select "Search Claims" from the dashboard.

Requesting a file by mail or fax

If you prefer a paper copy or cannot use the portal, you can submit a written request. The WCAB requires a completed Form WC‑45 (Request for Records), a copy of a government‑issued ID, and a self‑addressed stamped envelope. Mail the package to:

Workers' Compensation BoardOffice of RecordsAlbany, NY 12240

Alternatively, fax the form to (518) 474‑5000. Processing typically takes 10‑15 business days, but it may be longer during peak periods.

Contacting the WCAB for assistance

When you encounter a dead‑end—such as a missing claim number or an unclear status—call the WCAB's Records Unit at (800) 342‑3730. Representatives can verify the correct filing name, confirm whether the file is digital or paper, and advise on any fees (usually a nominal $5 per page for copies).

Common pitfalls and how to avoid them

• Incorrect claim number: Double‑check the number on any correspondence you received; a transposed digit will return no results.
• Privacy restrictions: Only parties directly involved in the claim (employer, insurer, injured worker, or their attorney) may view the full file. Others may see only limited information.
• Out‑of‑date contact info: Ensure your mailing address and phone number are current in the WCAB system; otherwise, you may miss notifications.

Summary of access options