Who Provides Life Insurance for Government Employees?
The federal government offers life insurance through the Federal Employees' Group Life Insurance (FEGLI) program. State and local governments may provide similar plans, often branded under state employee insurance programs. Each program has its own contact line for enrollment, claims, and policy questions.
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Where to Find the Official Phone Number
The most reliable source for the FEGLI contact number is the U.S. Office of Personnel Management (OPM). OPM's FEGLI page lists a toll‑free number and a dedicated email address for assistance. For state or local plans, the human resources department or the state insurance agency typically publishes the provider's customer service number on their website.
Federal Employees' Group Life Insurance (FEGLI)
- Phone: 1‑800‑336‑7955 (toll‑free within the U.S.)
- Website: https://www.opm.gov/pension-bursary/fegli/
- Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time
State‑Based Programs
Each state maintains its own contact information. For example, California's State Employees' Insurance Program (SEIP) lists a toll‑free number on its portal, while Texas uses the Texas Employees' Insurance Program (TEIP) with a separate line. A quick search for " employees life insurance phone" will bring up the correct contact page.
How to Verify the Number Is Current
Phone numbers can change. Before calling, check the official program website for the latest contact details. If you are a federal employee, the OPM FEGLI page also offers a live chat option that can confirm the number. For state programs, the state's department of human resources or equivalent agency usually provides the most up‑to‑date information.
What to Expect When You Call
When you dial the FEGLI number, you will be routed to an automated system that asks for your federal employee identification number and the reason for your call. If you are calling about a claim, the representative will request the policy number and details of the incident. For enrollment or coverage changes, you will be guided through the available options and any required documentation.
Typical Call Flow
| Stage | Action |
|---|---|
| 1. Identification | Enter your federal employee ID and answer security questions. |
| 2. Call Purpose | Select from a menu: enrollment, claim, coverage change, general inquiry. |
| 3. Assistance | Speak with a live agent or receive automated instructions. |
Alternative Contact Methods
In addition to phone, FEGLI offers email support at fegli@opm.gov. Some states provide a live chat widget on their insurance portal. For urgent claims, many programs accept online claim forms that automatically route to the appropriate department.
Common Questions Answered
- Do I need to call to check my coverage? No. Coverage status is available online through the FEGLI portal.
- What if the phone line is busy? Try calling during off‑peak hours (early morning or late afternoon) or use the online chat option.
- Can I get a callback? Most programs offer a callback service; request it during the initial call.