Cigna Health & Life Insurance – Claim Office in Sherman, TN

Cigna Health & Life Insurance Claim Office in Sherman, TN

Cigna's dedicated claim office for health and life insurance located in Sherman, Tennessee, handles all claim submissions, inquiries, and status updates. The office processes claims for both individual and group policies, ensuring timely evaluation and settlement according to the plan's terms.

Location and Contact Information

Address: P.O. Box 182223, Sherman, TN 37162

Phone: (615) 555‑0123 (main line)

Fax: (615) 555‑0456

Business Hours: Monday to Friday, 8:30 a.m. – 5:00 p.m. (local time)

Submitting a Claim

Claims can be submitted in three ways:

• Online portal – log in to the Cigna member portal and upload claim documents.
• Mail – send scanned or paper copies to the P.O. Box above.
• In‑person – visit the office during business hours for assistance.

Include all required forms, receipts, and medical records. Missing documentation can delay the decision.

What to Expect During Review

The review process typically takes 7–10 business days, though it may extend for complex cases. The office will contact you for additional information if needed.

Tracking Claim Status

Use the online portal or call the main line to receive updates. The claim office can provide written confirmation of receipt and an estimated settlement date.

Common Issues and Tips

• Verify that the policy number is correct before submission.

• Keep copies of all correspondence and receipts.

• If a claim is denied, request a written explanation and the right to appeal.

When to Call the Office

Call the office if you encounter:

• Unexpected delays beyond the stated review period.
• Questions about coverage limits or exclusions.
• Need to update personal information affecting the claim.